Refund policy

IMBODY INDIA

REFUND & RETURN POLICY


This Refund & Return Policy (“Policy”) applies to purchases of Imbody smart fitness equipment, accessories, and related products (“Products”) made through Imbody India’s website, authorized retail partners, or directly from an Imbody India sales representative. By placing an order, you agree to the terms set out below.


  1. ELIGIBILITY FOR REFUNDS 

Refunds may be issued under the following circumstances:

  • Damaged or Defective Products: the Product was damaged in transit or has a manufacturing defect.

  • Incorrect Product Delivered: you receive a model, configuration, or item different from what was ordered.

  • Order Cancellation: you cancel your order within 24 hours of placing it, or as per the cancellation terms in Section 8.

  • Change of Mind: the Product is unused, uninstalled, and in original packaging, requested within 7 days of delivery (see Section 2).

Note: Custom-built, made-to-order, or specially configured equipment (e.g., bespoke gym/clinic installations) is not eligible for change-of-mind refunds, only for manufacturing defects.


  1. RETURN WINDOW 


Given that Imbody smart gym machines are large, installed fitness equipment, the following return windows apply:

  • Change of mind / no longer wanted: returns accepted within 7 days of delivery, provided the Product is unused, uninstalled, and in its original packaging with all accessories, manuals, and tags intact.

  • Damaged, defective, or incorrect item on arrival: reported within 48 hours of delivery, with photo/video evidence, qualifies for a free replacement, repair, or full refund at the customer's choice.

  • Once a unit has been installed, assembled, or used, it is no longer eligible for a change of mind return, but remains covered under the standard manufacturer warranty for defects (see Section 7).

  • Refunds are not available where the Product was damaged in transit due to the customer's own courier arrangement (i.e., transit not organized or controlled by Imbody India).


  1. NON-RETURNABLE SITUATIONS 


Refunds/returns will not be accepted where:

  • The applicable return window (Section 2) has lapsed.

  • The Product shows signs of misuse, unauthorized modification, improper installation, water damage, or damage caused after delivery.

  • Original packaging, serial number labels, accessories, or documentation are missing.

  • The Product was a custom/bulk order for a gym, clinic, or corporate client, unless it is a manufacturing defect.

  • Free promotional items, installation charges already rendered, or software/subscription fees for elapsed usage periods.

  • The Product was returned without prior Return Authorization from Imbody India.


  1. REFUND REQUEST PROCESS


  • Notify Us: contact Imbody India support within 24 hours of placing the order for cancellations, or within the return window in Section 2 for returns, via WhatsApp/phone or email (details in Section 11).

  • Provide Details: share your order number, Product details, reason for the request, and supporting photo/video evidence.

  • Return Authorization: our team will review your request within 2 business days and, if eligible, issue a Return Authorization with pickup/return instructions.

  • Our logistics partner will schedule pickup for large equipment; please keep the Product in its original packaging where possible.


  1. INSPECTION & APPROVAL 


  • Upon receipt of the returned Product at our warehouse/factory, our Quality Control team will inspect the item.

  • Refunds will be approved only if the Product is unused, in its original packaging, and accompanied by all original documents and accessories (unless the return is for a verified manufacturing defect).

  • If the claim is valid, the refund will be processed as per Section 6, generally within 10–14 days of the Product being received at our warehouse/factory.


  1. REFUND METHOD & TIMELINE


  • Refund Method: refunds are issued to the original payment method (card, UPI, net banking, bank transfer, etc.), or as store credit, as per your preference.

  • Timeline: approved refunds are processed within 7–14 working days from the date of approval; actual credit to your account depends on your bank/payment provider.

  • Cash-on-delivery orders will be refunded via bank transfer/UPI; customers will be asked to share bank details securely.

  • You will receive an email confirmation once your refund has been processed.

  • Where a partial deduction applies (e.g., return shipping, restocking fee for change-of-mind returns), the deduction and reason will be communicated before the refund is processed.


  1. WARRANTY CLIENTS  


Imbody Products are covered by the manufacturer’s warranty (standard duration: 12 months on electronics/motorized components, 24 months on frame/structure, unless a longer period is specified on your invoice or product page). Warranty claims for defects arising after the return window are handled as repair/replacement under warranty, not as a refund, except where the defect cannot be resolved through repair or replacement within a reasonable time, in which case a refund or store credit may be offered at Imbody India’s discretion.


  1. ORDER CANCELLATION

  • Before Dispatch: Orders may be cancelled free of charge within 24 hours of placing the order, or any time before the Product has been dispatched from our warehouse, by contacting our support team in writing with your order number. A full refund will be processed within 7–14 working days.

  • After Dispatch: Once an order has been shipped, cancellation is no longer possible; the standard return/refund process in Sections 2–6 will apply instead.


  1. SHIPPING CHARGES 


  • Shipping and handling charges already incurred are non-refundable, except where the Product delivered is different from what was ordered.

  • Return Shipping (Imbody India's cost): for damaged, defective, or wrongly shipped items, and for other Imbody India-approved eligible refunds.

  • Return Shipping (customer's cost): for change-of-mind returns, unless otherwise stated at checkout.

  • A restocking fee of up to 10% of the Product price may apply to change-of-mind returns, to cover inspection and repackaging, and will be disclosed prior to return approval.


  1. EXCHANGES 


If you would like a different model, size, or resistance configuration instead of a refund, let our support team know when raising your request. Exchanges follow the same eligibility rules as returns in Section 2, and any price difference will be charged or refunded accordingly.


  1. CONTACT US 


For all cancellation, return, refund, or warranty queries, please reach out to:

  • Company: APEX GLOBAL

  • Phone / WhatsApp: +919111817111

  • Email: apexglobal@imbodyindia.com

  • Website: www.imbodindiay.com

  • Support Hours: [Monday–Saturday, 10:00 AM–6:00 PM IST]


  1. POLICY GOVERNANCE 


This Policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, where applicable. Imbody India reserves the right to update this Policy at any time; the version in effect on the date of your order will apply to that order.